What if I don’t want to chat with customers?
Customer facing chat is a big part of our solution, but it may not be what you are looking for. ChatStyle can provide automated actions to events from systems like ConnectWise Manage or other PSAs. For example, you can: Send
What is RPA?
RPA, or Robotic Process Automation, is the idea of connecting systems and processes through automation with low code or no code solutions. Through a combination of orchestration and event driven behavior, RPA tries to eliminate the repetitive tasks and costly
Can I customize what the chatbot says?
Absolutely! One of the things that makes ChatStyle different from other platforms is that you can configure 100% of what the bot says and does. This lets you ask qualifying questions to users, or give them choices about what they
How do I add a chatbox to my web site?
All you need to do to add a ChatStyle chatbox is embed a snippet of HTML / Javascript to the page or pages you want it to display on. Inside the portal, each chat enabled bot has a Web channel.
What’s the difference between omnichannel and multichannel?
Good question! The terms are often used interchangeably, but the biggest difference is, omnichannel systems let users choose their channel, and the system can recognize them no matter which they are currently using. Multichannel systems can support communication from users
What kinds of messaging channels do you support?
For customer facing messages, we support embedded web chat, SMS, Twitter direct messages, Microsoft Teams, and Slack. We are currently adding support for Facebook Messenger and Discord. For internal messaging, where your techs can either work with your PSA or
What kinds of software do you integrate with?
We currently support the ticket and contact features of ConnectWise Manage, Datto Autotask, and Jira. We also support Twilio for SMS and email. On the communication side, we have channels for web chat, SMS, Twitter, Microsoft Teams, and Slack. We
What does “omnichannel” mean?
Messaging comes in a wide number of channels. It’s not just about chat on a web page, or SMS, or social media. The channels you want to support depend on your customers and your potential customers. “Omnichannel” means being able
Aren’t chatbots terrible?
Sometimes! Using chatbots is like using any other technology, and chatbots in particular have over-promised and under-delivered. The key is to know what problem you are trying to solve and design the conversation to do that job. That’s why ChatStyle
How do I sign up?
Just contact us! We don’t have a touchless onboarding process yet, but we are working on it! We will send you a link to create a new account and schedule an onboarding call to help get you started and get
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