Absolutely! One of the things that makes ChatStyle different from other platforms is that you can configure 100% of what the bot says and does. This lets you ask qualifying questions to users, or give them choices about what they are trying to do.
As part of the setup process, we will work with you to make the bot do exactly what you want and have it fit into your processes. In future releases, we will be providing editing tools to all users to let them fully control the process.