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Customer Support

Sometimes!

Using chatbots is like using any other technology, and chatbots in particular have over-promised and under-delivered. The key is to know what problem you are trying to solve and design the conversation to do that job.

That’s why ChatStyle lets you configure the conversation and flow to match your process and your voice.

Messaging comes in a wide number of channels. It’s not just about chat on a web page, or SMS, or social media. The channels you want to support depend on your customers and your potential customers.

“Omnichannel” means being able to support your customers regardless of what channel they prefer, and still being able to know who your customer is. It’s about reaching your customers where they are.

 

We currently support the ticket and contact features of ConnectWise PSA, Autotask, Halo PSA, and Jira. We also support Twilio or Flowroute for SMS and email.

On the communication side, we have channels for web chat, SMS, Microsoft Teams, and Slack. We will be adding Ring Central and Discord.

Because of the way we developed our automation engine, we can also support custom integrations and even on-premises connections to systems. If you have a specific system you need to work with, let us know, we can work with you to fit your process.

 

For customer facing messages, we support embedded web chat, SMS, Microsoft Teams, and Slack. We are currently adding support for Ring Central and Google Chat.

For internal messaging, where your techs can either work with your PSA or chat with customers, we support Microsoft Teams and Slack, with Discord support in development.

Absolutely! One of the things that makes ChatStyle different from other platforms is that you can configure 100% of what the bot says and does. This lets you ask qualifying questions to users, or give them choices about what they are trying to do.

As part of the setup process, we will work with you to make the bot do exactly what you want and have it fit into your processes. In future releases, we will be providing editing tools to all users to let them fully control the process.

Getting Started

Just go here to get started! We don’t have a touchless onboarding process yet, but we are working on it!

We will send you a link to create a new account and schedule an onboarding call to help get you started and get your first bot up and running.

Sometimes!

Using chatbots is like using any other technology, and chatbots in particular have over-promised and under-delivered. The key is to know what problem you are trying to solve and design the conversation to do that job.

That’s why ChatStyle lets you configure the conversation and flow to match your process and your voice.

Messaging comes in a wide number of channels. It’s not just about chat on a web page, or SMS, or social media. The channels you want to support depend on your customers and your potential customers.

“Omnichannel” means being able to support your customers regardless of what channel they prefer, and still being able to know who your customer is. It’s about reaching your customers where they are.

 

We currently support the ticket and contact features of ConnectWise PSA, Autotask, Halo PSA, and Jira. We also support Twilio or Flowroute for SMS and email.

On the communication side, we have channels for web chat, SMS, Microsoft Teams, and Slack. We will be adding Ring Central and Discord.

Because of the way we developed our automation engine, we can also support custom integrations and even on-premises connections to systems. If you have a specific system you need to work with, let us know, we can work with you to fit your process.

 

For customer facing messages, we support embedded web chat, SMS, Microsoft Teams, and Slack. We are currently adding support for Ring Central and Google Chat.

For internal messaging, where your techs can either work with your PSA or chat with customers, we support Microsoft Teams and Slack, with Discord support in development.

Good question!

The terms are often used interchangeably, but the biggest difference is, omnichannel systems let users choose their channel, and the system can recognize them no matter which they are currently using. Multichannel systems can support communication from users on a variety of channels, but they may not separate the identity of the user from their method of communication.

All you need to do to add a ChatStyle chatbox is embed a snippet of HTML / Javascript to the page or pages you want it to display on.

Inside the portal, each chat enabled bot has a Web channel. When you view the page for that channel, you can copy the snippet that appears there and paste it into your page or page footer.

 

Absolutely! One of the things that makes ChatStyle different from other platforms is that you can configure 100% of what the bot says and does. This lets you ask qualifying questions to users, or give them choices about what they are trying to do.

As part of the setup process, we will work with you to make the bot do exactly what you want and have it fit into your processes. In future releases, we will be providing editing tools to all users to let them fully control the process.

RPA, or Robotic Process Automation, is the idea of connecting systems and processes through automation with low code or no code solutions. Through a combination of orchestration and event driven behavior, RPA tries to eliminate the repetitive tasks and costly actions a business and its employees do every day.

ChatStyle is an RPA system that uses messaging as its primary user experience.

Customer facing chat is a big part of our solution, but it may not be what you are looking for.

ChatStyle can provide automated actions to events from systems like ConnectWise Manage or other PSAs. For example, you can:

  • Send a text to a customer when a ticket is resolved
  • Update tickets in Jira when related tickets in Manage change
  • Add an audit note to a ticket whenever the status changes
  • Receive a notification in Microsoft Teams when an attachment is added to a ticket

You can script a response to almost any event using our automation engine. Contact us and let us know what problem you are trying to solve!

Pricing & Support

We currently support the ticket and contact features of ConnectWise PSA, Autotask, Halo PSA, and Jira. We also support Twilio or Flowroute for SMS and email.

On the communication side, we have channels for web chat, SMS, Microsoft Teams, and Slack. We will be adding Ring Central and Discord.

Because of the way we developed our automation engine, we can also support custom integrations and even on-premises connections to systems. If you have a specific system you need to work with, let us know, we can work with you to fit your process.

 

For customer facing messages, we support embedded web chat, SMS, Microsoft Teams, and Slack. We are currently adding support for Ring Central and Google Chat.

For internal messaging, where your techs can either work with your PSA or chat with customers, we support Microsoft Teams and Slack, with Discord support in development.

Absolutely! One of the things that makes ChatStyle different from other platforms is that you can configure 100% of what the bot says and does. This lets you ask qualifying questions to users, or give them choices about what they are trying to do.

As part of the setup process, we will work with you to make the bot do exactly what you want and have it fit into your processes. In future releases, we will be providing editing tools to all users to let them fully control the process.

Setup

Good question!

The terms are often used interchangeably, but the biggest difference is, omnichannel systems let users choose their channel, and the system can recognize them no matter which they are currently using. Multichannel systems can support communication from users on a variety of channels, but they may not separate the identity of the user from their method of communication.

All you need to do to add a ChatStyle chatbox is embed a snippet of HTML / Javascript to the page or pages you want it to display on.

Inside the portal, each chat enabled bot has a Web channel. When you view the page for that channel, you can copy the snippet that appears there and paste it into your page or page footer.

 

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